right of withdrawal

Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:

A. CANCELLATION POLICY

right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must contact us (MAGNA Glaskeramik GmbH, Straße der Unit 18, 06179 Teutschenthal, Germany, Tel.: 49 34601 39700, Email: info@magna-atelier.de) by means of a clear statement (e.g . a letter sent by post or email) informing you of your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

General information

1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us freight collect.
3) Please note that the above numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. CANCELLATION FORM

If you want to revoke the contract, please fill out this form and send it back.

An

MAGNA Glaskeramik GmbH
Unit 18 Street
06179 Teutschenthal
Germany
E-Mail: info@magna-atelier.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________
Name of consumer(s)

________________________________________________________
Address of consumer(s)

________________________________________________________
Signature of consumer(s) (only if notification is on paper)

_________________________
Datum

(*) Delete where not applicable

Payment methods & shipping

You have 14 days to return the item if you are not satisfied. No ifs or buts. We want happy and satisfied customers.

- We deliver free of charge throughout Germany

- Shipping is carried out with our in-house premium shipping company or with one of our service providers, DPD, DHL.

- Whether your product will be shipped with DPD/DHL or a freight forwarder can be found on the respective product page and the "Shipping" tab.

- The delivery time, including the custom-made product, is 30 working days

- immediately after dispatch you will receive a tracking number from us via email so that you can coordinate the delivery date

- If you choose premium shipping with our shipping company, we will contact you by phone to arrange a delivery date

- Your product will be delivered to your home safely packaged.

- Our products are delivered fully assembled and securely packaged

- We also deliver all products to Switzerland and Austria. Please find the specific fee for shipping to Switzerland or Austria on the product detail page or put the desired product in the shopping cart, where we will calculate your shipping fee based on your purchased products. Please note that as a buyer you may have to pay import fees to non-EU countries.

- If you have any questions, simply contact us via Whatsapp or email

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