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Secure and convenient payment methods

You can in our online shop Pay with various and always secure payment methods:

- Credit card (VISA, Mastercard)

- PayPal

- Bank transfer/SEPA direct debit

- Purchase on account (you only pay after receiving the goods)

- Installment purchase (you pay in monthly installments via Klarna)

- Apple Pay und Google Pay

 

1. How expensive is shipping within Germany?

    Shipping of our side tables, accessories and small coffee tables is free to the curb throughout Germany. Our dining tables and large coffee tables are always delivered with our in-house white glove service - this service includes delivery to the desired storage location in your home, assembly and disposal of the packaging material. The costs for this service will be shown to you individually for each product during checkout. 

    Shipping abroad:  Please see the international shipping fee in your shopping cart after entering your address. Please note that as a buyer abroad you may have to pay import fees into non-EU countries, which we do not cover.  

      2. Which shipping service provider do you use?

        We ship our accessories, small coffee tables and side tables with our shipping partners DHL and Dachser. For the shipping of desks, large coffee tables, dining tables and larger objects, we use our in-house shipping company, which will provide you with our White-Glove-Service (transport to the storage location, assembly, disposal of the packaging).

          3. How long does delivery take?

            If you order one of our products from the existing range in the online shop with the dimensions there, the delivery time of your order is approximately 30 working days for the production of your object and then 2-5 working days for delivery within Germany.

            ID orders or custom-made products take a little longer with an average of 6-8 weeks. If there are different delivery times, you can find this in the respective product descriptions. 

              4. Can I track my shipment?

                Of course, you can track and track your order, regardless of what product you have ordered. You can track the shipping of smaller objects via tracking links. If you receive a dining table or a larger object, we will arrange the delivery date with you by telephone and you will also receive a tracking link with which you can follow our in-house driver. 

                  5. How are the products packaged?

                    We ensure that your products are safely packaged and arrive at your home undamaged. Sustainability is important to us, which is why we try, where possible, to pack and upholster the MAGNA Atelier's unique pieces with recyclable materials. The larger tables from the MAGNA Atelier are delivered on a pallet with our shipping driver. 

                    Montage: Side tables, accessories and smaller coffee tables usually arrive at your home fully assembled. Larger objects, desks, dining tables and large coffee tables are assembled at your home using our white glove service. With this service, we also dispose of the packaging material for you. You can find out whether we offer an assembly service for your delivery on the product detail page.
                      

                    WhatsApp: Click here

                    E-mail: info@magna-atelier.de.

                    Payment methods & shipping

                    You have 100 days to return the item if you are not satisfied. No ifs and buts. We want happy and satisfied customers.

                    - We deliver free of charge throughout Germany

                    - Shipping is carried out with our in-house premium shipping company or with one of our service providers, DPD, DHL.

                    - Whether your product will be shipped with DPD/DHL or a freight forwarder can be found on the respective product page and the "Shipping" tab.

                    - The delivery time, including the custom-made product, is 30 working days

                    - immediately after dispatch you will receive a tracking number from us via email so that you can coordinate the delivery date

                    - If you choose premium shipping with our shipping company, we will contact you by phone to arrange a delivery date

                    - Your product will be delivered to your home safely packaged.

                    - Our products are delivered fully assembled and securely packaged

                    - We also deliver all products to Switzerland and Austria. Please find the specific fee for shipping to Switzerland or Austria on the product detail page or put the desired product in the shopping cart, where we will calculate your shipping fee based on your purchased products. Please note that as a buyer you may have to pay import fees to non-EU countries.

                    - If you have any questions, simply contact us via Whatsapp or email

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